1. Program Description
By opting into the Surplus Diabetic Supplies SMS Program, you agree to receive recurring SMS messages related to:
- Order confirmations and updates
- Special offers, promotions, and discounts
- Account or customer service notifications
Message frequency may vary based on user activity and promotional schedules.
2. Opt-Out Instructions
You may cancel the SMS service at any time. To opt-out, simply text “STOP” to the shortcode from which you received our messages. Upon receiving your request, you will receive a final confirmation SMS confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
3. Rejoining Instructions
If you wish to rejoin the SMS program after opting out, you may text “START” or “UNSTOP” to the same shortcode, or re-enroll through our website. You will then begin receiving messages again.
4. Help Instructions
If you experience any issues, text “HELP” to the shortcode for assistance. You may also contact our support team directly at:
📧 Email: support@surplusdiabeticsupplies.com
📞 Phone: 720-763-2175
5. Carrier Liability Disclaimer
Mobile carriers are not liable for delayed, undelivered, or misdirected SMS messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and outside of our control.
6. Message and Data Rates
Message and data rates may apply depending on your mobile plan. Please check with your carrier for details on your SMS/texting plan.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy here:
👉 https://surplusdiabeticsupplies.com/privacy-policy
8. Compliance with Industry Standards
Our SMS program is designed in compliance with all applicable CTIA, TCPA, and Mobile Marketing Association guidelines to ensure a secure and respectful messaging experience.
9. Legal Compliance
By participating in our SMS program, you affirm that you are at least 18 years old (or the age of majority in your jurisdiction), and that you own or are authorized to use the mobile number provided. You also agree to comply with all applicable federal, state, and local laws regarding SMS communications.
10. Medicare/Medicaid Products
By using our website and requesting a quote you confirm that your diabetic supplies are not obtained through Medicaid/Medicare.
If products meet all terms and conditions, Surplus Diabetic Supplies LLC agrees to pay quoted price. If product does not meet all requirements then price will be adjusted accordingly or rejected completely.
1. Age Requirement
You must be at least 18 years old to sell supplies.
2. Ownership of Supplies
You confirm that you are the rightful owner of the items you sell, or you have legal permission to sell on behalf of the owner.
Once received, all supplies become the property of Surplus Diabetic Supplies.
3. Condition of Supplies
We cannot accept boxes that are:
Opened, used, stained, soiled, or heavily damaged
Water-damaged or marked with ink/marker
Boxes with small rips, dents, or minor wear may qualify for reduced payment.
Safety-risk items (used products, broken seals, altered expiration dates) will be rejected and not paid for.
4. Prescription Labels
We carefully remove all prescription labels before resale.
If label removal damages the box (tears, missing parts, broken seals), payment may be reduced.
5. Tampered Products
Boxes with broken/missing seals or changed expiration dates are considered unsafe and will not be accepted.
6. Special Device Products
Dexcom, OmniPod, OmniPod DASH, OmniPod 5, Tandem, and Medtronic products must:
Be in original packaging
Have matching lot numbers
Contain the full quantity listed on the box
7. Expiration Dates
All products must meet our minimum expiration requirements listed of seven months before expiraton minimum unless otherwise noted.
8. Pricing & Orders
Prices may change without notice.
Payment is based on the date your order is placed, not when we receive your products.
If you are shipping to us we recommend mailing your package within 15 days of placing your order.
9. Government-Issued Supplies
We do not purchase test strips from Medicare or Medicaid.
This rule does not apply to eligible CGM products (e.g., Dexcom).
10. International Products
We do not accept international boxes.
11. Shipping Labels
We provide a prepaid USPS or FedEx label.
If you use another carrier, we will reimburse up to $10 per package.
12. Accepted Products
We only buy products listed on our website: www.surplusdiabeticsupplies.com
13. Returns of Non-Eligible Items
If your supplies do not meet our terms, we will not pay return shipping.
To have items returned, you must send us a prepaid, trackable shipping label (via USPS or email to customerservice@surplusdiabeticsupplies.com
).
14. Business Checks
Checks are mailed Monday–Friday.
Packages received Friday or Saturday may not be processed until Monday.
15. Delivery of Checks
Checks sent by USPS First Class Mail are not trackable and may take up to a week or longer.
A check will only be considered lost after 15 business days. If so, the original will be voided and a new one issued.
16. PayPal Payments
We release PayPal payments within 24 hours of processing.
PayPal may place a 48-hour hold, which is outside our control.
Packages delivered on Saturdays are paid the following Monday.
17. Weekend & Holiday Processing
Packages delivered on weekends may be processed, but payments are not released until Monday (or Tuesday if Monday is a holiday).
18. Payment Disputes
You may dispute your payment amount for up to 15 days from the date payment is issued.
19. Payment Method Changes
Once a check has been mailed, the payment type cannot be changed.
PayPal payments can only be changed if refunded back to Surplus Diabetic Supplies and reissued in another form.
Fast, fair, and secure payments — that’s our commitment.